On or around July of 2010, we received a number of complaints about a company making deceptive claims to our clients about drug and alcohol testing services.
On the third compliant, we notified our legal counsel and instructed them to send a letter of notice to the company back East, I believe from Connecticut that threatened legal action. Read more
In recent months, the DOT has received numerous inquiries and complaints regarding companies using aggressive marketing tactics to sell supervisor training to employers who may be subject to the Federal Motor Carrier Safety Administration’s drug and alcohol testing requirements. Please note that the FMCSA is not familiar with these companies or the training they are offering. Read more
On Thursday, December 29, AADT Customer Service Manager sent AADT Executive Director this email:
Lee,
We have an owner-operator (O-O) that we are not renewing for 2012 per our policy. The client had been selected once in 2010 and again in 2011, and both times failed to respond to the random request to test, which included 3 follow-up notices for each selection. When the client called to renew and was asked about this, he stated that there was a change of address, but we found it funny that the client had received his 2011 Certificate for enrollment and the renewal documents for both 2011 and 2012 at the address we have in the system. Plus, at no time did the client make any attempt to send us a new address, which is all clearly outlined in of our service agreement. I notified the O-O that we would not be renewing his agreement for 2012.
I have attached our O-O Service Agreement in which Part 2, Section 5, clearly spells out the responsibilities of the O-O. This is also reaffirmed in the agreement acceptance statement. The company service agreement has identical language. Read more
Office - 909/982-8409
Text - 909/533-9833
Corporate Headquarter
